To make a return or exchange, you have up to 14 days from the date of delivery of your order.
Make sure that the item is in its original condition, with its corresponding packaging, tags and accessories.
If you do not comply with these conditions, unfortunately we will not be able to accept the return or exchange.
RETURNS
The withdrawal period will end 14 calendar days from the day the contract is entered into. To exercise the right of withdrawal, the client must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form that appears below, even if its
use is not required. Both the email and the postal address to which you can direct the request appear at the end of the Purchase Conditions.
Refunds for online purchases will be made using the same payment method that you used to place the order and within a maximum period of 5 days from receipt of the items.
THE EXTREME COLLECTION, SL will promptly notify the client on a durable medium of receipt of said withdrawal, in case of receiving the exercise of this right via email.
RETURNS IN OUR PHYSICAL STORES
You can return your order for free in our stores in Madrid:
- C/ Claudio Coello 53-55 local 1
- Monday to Saturday from 10:30 a.m. to 9:00 p.m.
- Sundays from 12:00 p.m. to 8:00 p.m.
- C / Augusto Figueroa 27
- Monday to Saturday from 11:00 a.m. to 8:30 p.m.
- Sundays from 12:00 p.m. to 8:00 p.m.
You will only have to present the items you want to return together with the purchase invoice.
You can take it on your mobile or printed, you will find it by accessing the
My Account section.
My store colleagues will be happy to help you manage the process and we will contact you to make the refund.
Keep in mind that if you cannot go to the store, the person you choose can do it in your place.
The customer must return the products that make up the order to be returned to THE EXTREME COLLECTION, SL in perfect condition, without undue delay and, in any case, no later than 14 calendar days from the date on communicate your decision to withdraw.
This period will be considered fulfilled if the customer returns the goods before the period of 14 calendar days has expired.
The customer will be responsible for the decrease in value of the products resulting from handling them other than what is necessary to establish their nature, characteristics or operation.
HOME COLLECTION RETURN
The user will assume the cost of returning the goods, which will be 8 euros for this type of return and will be deducted from the amount refunded.
You can request a refund from the My Returns section.
Follow the platform's guidelines and a carrier will pick up your package at the address of your choice.
RETURN AT DELIVERY POINT
The user will assume the cost of returning the goods, which will be 2.5 euros for this type of return and will be deducted from the amount refunded.
You can request a refund from the My Returns section.
Follow the platform's guidelines and take the package personally to your nearest post office.
CHANGES
Changes of size or model are free.
You can make your size change through the following link My Returns.
Once you have selected the garment and size you want to change, indicate the new size and we will reserve the garment.
To make a change for another model you must mark the option "CHANGE FOR ANOTHER PRODUCT" and we will reserve the garment you need.
If you have any questions, you can send us an email to clientas@theextremecollecion.com, and we will be delighted to assist you.
You can choose the home collection option or take it personally to your nearest post office.
In both cases, the change process consists of two parts. First we wait to receive the garment to be returned in the warehouse, and upon arrival, we automatically generate the order with the new size requested.
If you know the order number and email (or phone) you can make it directly at this link.
withdrawal form
THE EXTREME COLLECTION, SL provides this form to customers who, having purchased a product on this website, wish to withdraw from the sales contract.
However, and in order to facilitate the right of withdrawal, all the fields of this form must be completed by the client:
“To the attention of THE EXTREME COLLECTION, SL, with address in PL. DE ISABEL II, 8 - 2 B 28013 MADRID (Madrid):
I hereby notify that I withdraw from the contract of sale referring to the order placed through the website theextremecollection.com.
Order date: __/__/_____.
Order number:
Name and surname of the client:
Customer address:
Signature of the client (in case it was delivered on paper):
Date:"
